Octopus Energy wins big at the 2021 Uswitch energy awards as challenger energy suppliers dominate

Dominant performance from Octopus Energy

The runner up is…

Taking second place in the Energy Supplier of the Year award was Bulb with a customer satisfaction score of 88%. They also came second in the Uswitch supplier of the year category. This means that the energy supplier has come in second for two consecutive years.

It wasn’t just customer satisfaction that energy suppliers were ranked on other areas with the most importance to customers. Other categories included the best deals, value for money and how good a supplier’s green energy offerings are.

Avro Energy came second in the Best Value for Money category.

Also read: Energy supplier Customer Satisfaction was high throughout Covid-19 lockdown says new Ofgem report

Challenger suppliers dominate

The 2021 awards showed just how competitive the energy market is but also that smaller suppliers can make a big difference to customer experiences. The best performers when it came to customer satisfaction were all smaller/challenger energy suppliers.

Other big winners were Utility Warehouse that snagged the top awards for the Best Meter Reading Services and the Best Incentives/Rewards.

Utilita meanwhile won awards for Best Energy Efficiency and Best Smart Meter Installation.

The awards also covered areas where technology is revolutionising the energy supply market. The award for Best Mobile App was won by green energy supplier Pure Planet which made its debut in the awards.

So Energy won the top prize for Best Transfer Process category with a score of 93% customer satisfaction.

The spread of award winners this year shows how challenger brands have invested enormously in their customer service in recent years and are now reaping the rewards. With the Government setting high aspirations for the UK’ green energy targets, the sector will continue to see and implement big changes and innovations in the year to come,” said Will Owen, energy expert at Uswitch.com.

Also read: Benefits of Customer Relationship Management (CRM) Software in the Energy Sector

Covid-19 challenges

2020 was an unprecedented year as a result of the Covid-19 pandemic and government enforced lockdowns. Energy suppliers were faced with immense challenges but have handled them well.

 “Last year was a year like no other, but our results show that most energy suppliers stepped up to the plate to help customers. Even during an incredibly challenging year, Octopus Energy won the customer satisfaction award with a rating of 92%, the same score as the previous year, emphasising how successfully suppliers have offered customers support and ensured short waiting times on customer service calls,” added Owen.

Further Reading

Further Reading

Ofgem Hikes Energy Price Cap raising Energy Bills to pre-pandemic levels

Smaller Energy Suppliers continued to snap up market share in 2020 shows new report

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