Nationwide interviewed more than 2,000 people across the UK to try to gauge the nation’s mood when it comes to the sustainability of their own homes.
According to the report, the majority of homeowners said that they would only consider investing in greening technologies such as heat pumps, insulation, and solar panels if their energy bills jumped sharply by £56 per month.
Most homeowners were shown to be unwilling to fork out cash to green their homes as they struggle with other expenses or struggle with debt. A sharp rise in energy bills, however, would get their attention and make them consider investing in their homes in order to force monthly bills and energy consumption lower.
Also read: How can Energy Suppliers reduce Energy Billing Errors?
The report highlights that 46% of those people surveyed were concerned over the cost of going green. With the replacement of gas boilers with cleaner alternatives being prohibitively expensive for most households, the industry has a lot of work to do to make green technology affordable to the masses.
30% of those surveyed said that they are concerned they would be overcharged on the work needed to be carried due to them finding green improvements confusing and difficult to understand what benefits such an investment would give them.
A lack of awareness around the green issue was recorded as another significant barrier to increasing the uptake of green investment for households. The survey showed that people were unlikely to know what many of the terms commonly used by the industry mean.
Many of the people surveyed were confused, wary and/or sceptical of the benefits of going green, news that will be of concern for the government who is pushing to hit its NetZero target by 2050.
What will also be of concern is that despite climate change being discussed daily across all forms of media, 53% of those surveyed said they didn’t know what CO2 (Carbon dioxide) is. 75% said they didn’t know what NetZero meant. 90% said they had no clue what an Energy Performance Certificate is and just one in 20 knew what the upcoming COP26 conference was.
Also read:
Is 'Green Energy' really good for the environment?
Recent announcements from the government such as planning to ban the installation of all gas boilers from 2025 and ban all diesel and petrol cars have been met with scepticism and in some cases outright hostility from some areas.
Despite these challenges, the report showed that 50% of those surveyed believed they were environmentally friendly consumers despite many not knowing the meaning of the most commonly used ‘green’ terms.
“As our research shows, consumers are embracing a number of lifestyle changes to go green, but more needs to be done to support people when it comes to their homes, which are by some margin our biggest contributor to carbon emissions. Without encouragement and incentivisation nothing will likely change,” said Claire Tracey, Nationwide Building Society's Chief Strategy and Sustainability Officer.
Also read: Gas Boilers should be banned from 2025 says the International Energy Agency
Dyball Associates energy supplier CRM system incorporates an energy billing system that allows the scheduling and ad hoc bill production to the suppliers branded billing templates.
Bills can be run via automation through the system and any errors and exceptions are quickly identified and quarantined to be resolved by the billing team.
In short, our CRM helps an energy supply business automate their billing and collection processes.
Customer service issues with Energy Suppliers at the highest level since 2010
Dyball Associates are proud to help new supply businesses successfully launch in the UK market.
Through our energy market consultancy services, and the software we've developed, we're supporting new UK electricity and gas suppliers get set up and start supplying.
Follow us on LinkedIn to keep up to date with the latest news and updates in the energy industry.