As well as the lockdowns restricting where field engineers can go and where they can install smart meters there is another issue that could impede the smart meter rollout.
Trust in the scheme was already low among the public but with almost an entire years’ worth of Covid-19 measures, energy suppliers could face increased resistance from homeowners too afraid to allow engineers into their homes.
An energy supplier should make it clear to their customers what safety measures their engineers are taking to ensure that those worried about the virus can be put at ease.
Gas and electricity suppliers are required by their licence to take all reasonable steps to roll out smart meters to all of their domestic and small business customers by the end of June 2021. Failure to do so could result in punishment from Ofgem.
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